1. Information We Collect

WelloChat collects information necessary to provide our AI chat widget service to Shopify merchants. This includes store information from Shopify (store name, products, policies), conversation data between shoppers and the AI assistant, and account information you provide during registration.

2. How We Use Your Information

We use collected information to: power the AI chat assistant on your storefront, improve our AI models and service quality, provide analytics and insights through your dashboard, communicate with you about your account and service updates, and ensure the security of our platform.

3. Data Sharing

We do not sell your personal data. We share data only with: Anthropic (our AI provider) to process conversations, Shopify as required by their API terms, and service providers necessary to operate our infrastructure.

4. Data Security

We implement industry-standard security measures including encryption in transit and at rest, regular security audits, and access controls to protect your data.

5. Data Retention

Conversation data is retained for the duration of your active subscription plus 30 days. Upon account deletion, all associated data is permanently removed within 90 days.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can export your data at any time through your dashboard. To exercise these rights, contact us at hello@wellochat.com.

7. Contact

For privacy-related inquiries, contact us at hello@wellochat.com.

Privacy Policy