Hearthstone Living
Established · 200K monthly visitors
$12K
Recovered Monthly Revenue
The Challenge
Hearthstone Living had a large catalog of home goods with complex specifications — dimensions, materials, care instructions. Customers frequently had questions that weren't answered on the product pages, and the support team was buried in repetitive queries. Many potential buyers simply left rather than wait for an email response.
The Solution
WelloChat was trained on Hearthstone's entire product catalog including specifications, care guides, and compatibility information. The AI could instantly answer questions like 'Will this sofa fit through a 32-inch doorway?' or 'Is this fabric pet-friendly?' It also proactively engaged visitors who were spending time on product pages without adding to cart.
The Results
Monthly Revenue from Chat
Before
$0
After
$12,400
Conversion Rate
Before
2.1%
After
2.48%
Setup Time
Before
N/A
After
2 minutes
Support Email Volume
Before
120/day
After
68/day
“The ROI was obvious within the first week. Customers who chatted with the AI converted at nearly double the rate of those who didn't.”
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